Independent IT systems integrator
ManageEngine, ERP and ITSM implementations for companies in Poland
We select, deploy and integrate IT and business systems - from ManageEngine, ERP and CRM to APIs and industry tools. We do not push a single vendor. We fit the system to the company's ecosystem, not the company to the system.
15+
Years of experience
50+
Implementations
3×
Areas of specialization
48h
Time to spin up a ManageEngine demo environment
NinjaOne
NinjaOne
Our services
Four systems, one integrator.
We match the tools to your ecosystem - not the other way around. ManageEngine, ERP, CRM, APIs and industry tools run as one project.
ITSM & ManageEngine
ServiceDesk Plus, OpManager, ADManager implementations. Certified ManageEngine implementers - licenses through 3Pro. Demo in 48h.
Go to ITSM ManageEngine
ERP, MES & Manufacturing
Systems for manufacturing plants: ERP, MES, APS, WMS. Implementations that keep production running. Machine-level integrations.
Go to ERP and Manufacturing
API Integrations & Automation
We connect systems that don't talk to each other - ERP with help desk, CRM with warehouse, AD with licensing. We eliminate manual data re-entry.
Go to API Integrations
AI & CRM for sales
Sales process automation, Zoho CRM implementations, AI solutions for SMBs. A measurable reduction in sales cycle length.
Go to AI and CRM
Knowledge from the front line
What
10 years in mission-critical environments taught us.
Not a textbook. Not a vendor case study. Real outages in real companies - clinics, pharmacies, schools, public institutions. Under contracts with penalty clauses. We bake these lessons into every implementation.
Lesson 01
A backup that has never been tested is no backup at all.
A pharmacy, 5 hours of downtime. The backup "existed". The restore failed - no one had verified it in 8 months. Now every implementation we deliver ends with a test restore procedure.
Lesson 02
An SLA is a promise made to patients, not to IT.
In a medical facility, system unavailability is not a "technical problem" - it is a health risk. Once you look at an SLA this way, design changes fundamentally.
Lesson 03
Every architecture has one element that will sink everything.
A single point of failure in medical infrastructure cost us a penalty and three sleepless nights migrating. Now SPOF audit is step zero of every project - not an optional "if there is time".
Lesson 04
A stressed user does not remember the training.
An emergency procedure rehearsed once during a demo will not work at 2 a.m. That is why we design processes to work without instructions - intuitively, even in a crisis.
Lesson 05
Monitoring configured is not the same as monitoring working.
400 alerts a day - none of them read. Alert fatigue. The real problem came in quietly, unnoticed. Monitoring is not the number of rules - it is the signal-to-noise ratio you can actually handle.
Lesson 06
Day-one documentation is not the same as documentation two years later.
Configuration evolves, documentation does not. We took over several environments from other partners - no one knew why something was configured the way it was. That is why we run living documentation throughout the entire maintenance period.
From operational experience
What breaks
in real companies.
Not risk theory. Failure patterns we have seen many times - across industries, sizes and systems. They all share one thing: they could have been predicted.
Infrastructure
Redundancy "for later"
Backup server planned for 2 years. HA put off "until the project grows". The outage arrived first. The cost of not having redundancy always exceeds the cost of building it.
Organization
Responsibility gaps between departments
IT says: "the business should have flagged it." The business says: "IT should have known." The problem sits in the middle - and no one picks it up. Integrating systems without clear ownership is a time bomb.
Security
Systems unpatched for months
"We don't update, in case something breaks." An acceptable argument - until a CVE is being actively exploited. We have seen this in a medical facility.
Monitoring
Alerts that no one reads
Monitoring system configured - check. Over 400 alerts per day - check. Someone actually reacting to them - no. Alert fatigue is the same problem as having no monitoring at all. Just harder to notice.
Knowledge
One person knows everything. And leaves.
The entire environment configuration lives in one administrator's head. They leave. The environment "works, but no one knows why". Knowledge transfer is not an option in a project - it is a continuity requirement.
Processes
Exceptions not documented in procedures
The procedure works for 95% of cases. That one exception - handled "somehow" forever - has no documentation. When the person doing it "somehow" calls in sick, the exception becomes an incident.
Why us
We only deploy
what we use ourselves.
Certified implementers, not resellers
ManageEngine licenses through 3Pro, implementations delivered in-house. Full implementation competence - we do not sell licenses without an implementation.
Three specializations, one contract
ITSM, ERP and integrations under one roof. You don't coordinate three vendors - we do.
Demo in 48 hours, implementation in 8 weeks
We will spin up a ManageEngine SDP test environment for you in 48h. A full implementation - 8-16 weeks depending on scale.
Diagnosis from experience
Why implementations
fail after go-live.
Project signed off. Acceptance protocol countersigned. Vendor paid. And then? We have seen this film a dozen times - which is why our delivery model starts where most stop.
What usually happens
Hypercare ends. The vendor disappears.
Two weeks of "intensive support" after go-live - then silence. The client is left with a system they do not yet understand, and no one to call. The first real problems show up exactly then.
How we do it
Four weeks of operational support. Not a "help desk". Active backstop.
For the first four weeks after go-live we are available like an in-house IT team. We monitor key metrics, react to signals, fine-tune the configuration. Because we know that is when the system actually gets calibrated.
What usually happens
Production monitoring is not configured.
During implementation there is a demo environment. In production "something will be configured." The result: the system runs - but no one really knows how. Problems surface on the first incident, not before.
How we do it
Monitoring and alerts configured before sign-off - not after.
Our project acceptance includes working monitoring, tested alerts and at least one simulated incident. If monitoring is not running, the project is not done.
What usually happens
A key specialist leaves. The knowledge goes with them.
One person understood how the system was configured and why. They left. What remains is a system that "somehow works" and a team that is afraid to touch it. That is not an incident - it is a ticking time bomb.
How we do it
Living documentation and knowledge transfer as part of the contract.
Configuration documentation, incident runbooks and recorded training are not a bonus - they are deliverables. The system must be understandable to someone who was not part of the implementation.
What usually happens
System versions drift. Integrations break.
After 18 months: an ERP upgrade broke the help desk integration. "No one knew it was connected." A costly fix that could have been a trivial change during the upgrade if someone had been tracking it.
How we do it
Dependency map and maintenance plan as part of the project.
For every integration we document version dependencies and edge conditions. The client knows what they can change on their own - and what needs a consultation. No surprises after an upgrade.
What usually happens
First production outage. No one knows what to do.
A critical incident. Everyone looks at each other. The procedure is "somewhere in the documentation". Who calls? Whom? Who has the permissions? 45 minutes to figure out what should take 2.
How we do it
Incident playbook ready before go-live. Tested.
Every implementation ends with an incident scenario: who calls, who decides, what the steps and escalations are. We run a tabletop exercise with the client's team. The first outage should not be the first lesson in response.
Our team
Three brothers. Three competencies.
You are not working with a faceless IT company. You are working with Mateusz, Jakub and Maciej - click a card to get to know each of them.
Mateusz Roszkiewicz
Mateusz Roszkiewicz
Head of Sales - ITSM
Sells differently. Over 10+ years in IT taught him that a good salesperson has to understand what they sell - from the inside. Author of sales processes for the manufacturing sector. Owns client needs analysis, solution design and the full buying journey.
ITSMManageEngineZoho CRMCRM and automationTechnology partnerships
View profile ->
Competencies
Technology partnershipsITIL v3 / v4Process analysisB2B consultingEnterprise digitalization supportITSMManageEngineServiceDesk PlusJira Service ManagementJiraZoho CRMZOHO ONECRM and sales automationWebinars and live demosAI in educationPsychology with AIERP and business processesB2B content marketing
In numbers
15yrs
of experience across IT roles
50+
B2B clients served
3
ManageEngine product lines
Let's talk
Rotech Group
Jakub Roszkiewicz
Jakub Roszkiewicz
CTO - ITOM & ITSEC
Thinks in infrastructure. Before picking a tool, he maps the network, identities and potential attack vectors. Specializes in IAM/PAM and OpManager, AD360 and PAM360 implementations in environments where security is not optional.
ManageEngine PAM360ManageEngine OpManager PlusIAM / PAMActive DirectoryInfrastructure monitoring
View profile ->
Competencies
ManageEngine AD360ManageEngine PAM360ManageEngine Log360ManageEngine OpManager PlusApplications ManagerRecoveryManager PlusPassword Manager ProActive DirectoryMicrosoft 365IAM / PAMSIEM / log analysisInfrastructure monitoringDisaster recoveryIT automationAdministrator trainingPost-implementation support
In numbers
4yrs
at MWT Solutions - ManageEngine certified
20+
ITSM/ITOM implementations from scratch
8+
ManageEngine products in production
Let's talk
Rotech Group
Maciej Roszkiewicz
Maciej Roszkiewicz
Lead Consultant - ITSM & WEBCON
Builds ITIL processes from scratch. He knows that a ServiceDesk Plus implementation is not a software install - it is changing the way an entire IT department works. Integrates ITSM with ERP and Active Directory, rolls out low-code WEBCON BPS and trains client teams so the systems run without him in the room.
ManageEngine ServiceDesk PlusWEBCON BPSCMDBWorkflow automationSystem integrations
View profile ->
Competencies
ManageEngine ServiceDesk PlusWEBCON BPSITSMWorkflow DesignSLA ManagementCMDBIncident ManagementRequest FulfillmentChange ManagementOnboardingOffboardingActive DirectoryMicrosoft 365REST APISystem integrationsWorkflow automationQA and go-live testingTechnical documentationEnd-user trainingLow-codeBusiness Process Automation
In numbers
3+
years running IT operations at Rotech
99%
SLA maintained at enterprise clients
30+
system integrations delivered
Let's talk
Rotech Group
ROI calculator
How much do manual IT processes cost?
Estimate how much you lose each month to manual tickets, lack of automation and uncoordinated IT support.
15 minper person per day
30 pplemployees
50 PLN/hhourly cost
Daily-
Monthly (22 working days)-
Quarterly-
Yearly - estimated loss-
Estimate based on the cost of wasted working time. Rotech Group helps you recover it through ITSM automation, system integration and a ManageEngine implementation.
One team. One owner.
We closed the deal, deployed the system,
and picked up the phone a year later.
and picked up the phone a year later.
No other ManageEngine team in Poland combines what we do: enterprise sales (Mateusz, 15 years), ITSM + ITOM architecture (Jakub, 4 years at MWT Solutions), configuration and integrations (Maciej). One client - three experts who know them by name. Not by ticket number.
ME Stream
Mateusz
Jakub
Maciej
ITSMServiceDesk Plus - SupportCenter Plus
PreSales
Impl.
Impl.
ITOMOpManager - NetFlow - Firewall Analyzer
-
Arch. + Impl.
PreSales
IAM & ITSECAD360 - PAM360 - ADAudit Plus
PreSales
Arch. + Impl.
Impl.
Endpoint MgmtEndpoint Central - Patch Manager Plus - Mobile Device Manager - OS Deployment
PreSales
Arch.
Impl.
Low-codeWEBCON BPS
-
-
Full Stack
CRM & AutomationZoho CRM - Zoho One
Full Stack
-
-
Mateusz
ITSM PreSales
Jakub
ITOM & ITSEC
Maciej
ITSM & WEBCON
Client testimonials
What the companies
we have worked with say.
Working with Mateusz Roszkiewicz was crucial during the most demanding period - the rebranding of our university just two months before the recruitment campaign launched. The team took full ownership of all marketing: from strategy to execution, building consistent and complete brand communication in a short time. True professionalism and concrete results.
Mateusz Roszkiewicz supported us as an independent technology expert in a dispute concerning defective software. The team ran detailed functional tests based on the technical documentation, prepared an expert opinion and provided expert support during the court proceedings. A partner that stands out for reliability and high quality of work.
Why us
Three guarantees
that set us apart.
Free consultation
The first call is free and non-binding. 45-60 minutes, with a concrete report at the end.
NDA from day one
We sign a non-disclosure agreement before any technical discussion. Your data and processes stay safe.
Transparent pricing
Price ranges shared at the first meeting. No hidden costs. Full specification before the contract is signed.
One contact, one team
From analysis through ongoing support - the same person. No handoffs between departments or salespeople.
FAQ
Questions we hear
most often.
ManageEngine is our main specialization and the area where we have unique competence on the Polish market - Jakub spent 4 years running implementations at MWT Solutions, the exclusive ManageEngine distributor in Poland. In parallel, we deploy ERP/MES/WMS systems for manufacturing plants, Zoho CRM, WEBCON BPS, and we build API integrations. A team of three brothers covers sales, IT architecture and business process implementation.
Cost depends on the number of users, number of locations, scope of integrations and selected modules. As a rough guide: for an environment of 100-300 users, one location, no heavy integrations - an SDP implementation runs at roughly 2-3 months of an in-house IT admin's salary. We will prepare a free quote after a 20-minute discovery call - contact Mateusz.
A reseller sells the license and hands you off. We sell and run the implementation ourselves - Jakub with 4 years of ManageEngine implementation experience, Maciej from direct SDP support and configuration. After go-live we do not disappear - all three of us still pick up the phone for the same client. ManageEngine licenses are delivered through 3Pro - which gives us access to vendor technical resources a standard reseller does not have.
You buy licenses through us - for you it is one point of contact, one contract, one invoice. We supply them through 3Pro, an authorized partner of MWT Solutions (the exclusive ManageEngine distributor in Poland and Central Europe). The implementation we run in-house. We can deliver licenses stand-alone (without implementation) or as part of a full implementation project.
We spin up the demo environment within 48 hours of the first contact. A typical ManageEngine SDP implementation (200-600 users, single location) - 3-4 weeks. Multi-site implementations or ones with ERP integrations - 6-8 weeks. The industry average is 3 months. We can start once the contract is signed - usually within 1-2 weeks of the first call.
We work with clients across Poland - most implementations are delivered remotely (configuration, training, support via Teams/Zoom). On-site visits are arranged for stages that require physical presence (infrastructure audit, hands-on training, production go-live). Our office in Oborniki (Wielkopolska) does not limit our reach - we have worked with clients from Gdansk to Krakow.
After implementation we stay available - we do not disappear after sign-off. We offer: maintenance support under contract (SLA with a guaranteed response time), refresh training when the IT team changes, integration expansions when the environment evolves. For ManageEngine clients we also have an escalation path through MWT Solutions straight to the vendor.
Get in touch
Let's talk
about your project.
Spend 20 minutes on a free consultation, on the phone or online. ManageEngine demos go live in 48 hours. We respond within 24 hours.
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