REST API
ERP and ITSM integrations
Data synchronization between ERP and help desk: assets, users, locations, departments. End manual re-entry, build one source of truth.
Automation
n8n / Workflow
Business process automation with n8n and other no-code tools. Triggers, conditions, notifications, reports - fast and without writing code.
Middleware
Connectors for legacy systems
API connectors between systems that have no off-the-shelf integration. Field mapping, data transformations, error handling, monitoring.
Webhook
Events and notifications
Webhook and event-driven systems: notifying external systems of events, integration with MS Teams, Slack, email, SMS and other channels.
How we work
From data mapping
to a working integration.
01
System mapping
We identify all data sources and targets - which fields, in what form, how often. We document fields, data types and transformation logic.
02
Integration design
We design the data flow, sync frequency, error handling and fallbacks. We pick the tool (n8n, custom API, middleware).
03
Implementation
We build connectors, API endpoints, transformation and mapping logic. Test environment before production rollout.
04
Testing and monitoring
Data correctness verification, edge case tests, error alert configuration. Integration documentation for the customer's IT team.
Who is it for
API integrations are a fit for you if...
- You use 2 or more systems (ERP, help desk, CRM, HR) without data exchange between them
- Employees re-enter data from one system to another every day
- You want to automate employee onboarding and offboarding on the IT side
- You have a custom or legacy system with no off-the-shelf connectors
- You need alerts and notifications spanning several platforms (Teams, SDP, ERP)
Maciej Roszkiewicz - SDP and WEBCON integrations
ITSM Implementation Specialist - WEBCON BPS Developer
Specialist in ManageEngine ServiceDesk Plus integrations with ERP, HR and AD systems. Implements business processes in WEBCON BPS - onboarding, offboarding, management workflows integrated with SDP.
FAQ
Top questions
about API integrations.
We integrate systems that have a REST API, SOAP, or support import/export (CSV, XML, JSON). Most common combinations: ManageEngine SDP and ERP (Comarch, SAP, Epicor), SDP and AD/Entra ID, CRM and help desk, WEBCON and SDP. For systems without an API we build connectors or use no-code platforms (n8n, Make).
A simple integration (syncing users or assets from ERP into SDP) - 1-2 weeks. A full two-way integration with business logic, transformations and error handling - 3-6 weeks. Timeline depends mainly on the quality of ERP API documentation and the complexity of data mapping.
It depends on the case. n8n is used for simpler workflows and automation (notifications, triggers, batch syncs) - fast, cheap and easy for the customer to maintain. Custom code is written when the integration needs complex logic, real-time work or the systems have non-standard APIs. WEBCON BPS is used when the integration is part of a business process (onboarding, approvals).
Every integration we build has error logs, alerts on failed transactions and documentation for your IT team. API errors or changes in the source system should not silently corrupt data - we design with explicit error handling. After go-live we offer maintenance support under contract or on a time and materials basis.
Yes, as long as the in-house system has an API or some way to read/write data. ManageEngine SDP, AD360 and OpManager have well-documented REST APIs. Our experts have built integrations with customers' in-house production systems - we need the API documentation and access to a test environment.
Two systems that won't talk to each other?
Describe the integration you need - we will tell you whether and how we can do it, in what timeframe and at what cost.
Describe the need ->