Maciej
Roszkiewicz
At Rotech Group, Maciej owns the implementation and process side of every project. He configures ServiceDesk Plus, designs workflows, automations and process applications in WEBCON BPS, and makes sure the system is ready not just for launch day, but also for the everyday work of the team.
He combines support experience, ITSM know-how and a practical view of users. As a result, he pays attention to the things that often only surface after go-live: roles, permissions, SLAs, categories, forms, notifications, integrations, testing and documentation.
ServiceDesk Plus - WEBCON BPS - ITSM - workflow
You can tell a good system by how it works after go-live.
Maciej looks at implementations from a very practical perspective. Over the years on the support side and on IT projects he has seen which problems show up after a system goes live: badly described ticket categories, overly complex forms, unclear roles, missing documentation, untested automations or a workflow that looks great on a diagram but doesn't fit the daily work of users.
That is why at Rotech Group he owns the part of the project that decides whether the system actually gets used. He configures ServiceDesk Plus, tidies up ITSM processes, designs workflows, sets up SLAs, notifications, templates, roles, categories, rules and automations. He makes sure the system is logical for administrators and understandable for users.
His second key area is WEBCON BPS. This is where technology goes beyond a classic helpdesk and starts organizing business processes: approvals, requests, onboarding, information flows, tasks across departments and processes that used to live in emails, Excel or paper.
His strength is patience with details. Maciej knows that the quality of an implementation often comes down to small things: a well-named status, the right order of steps, a simple instruction, the correct permission or a test run before go-live. Those are the elements that later decide whether people will actually use the system.
In the team of three brothers Maciej brings the implementation and process perspective. Mateusz helps understand the business need, Jakub takes care of the technical architecture and security, and Maciej translates all of that into configuration, workflows, automations, testing and the daily work of users.
"A good implementation isn't one that looks good at handover. A good implementation is one that people can still use after a month, after a quarter, and after a year."
- Maciej RoszkiewiczWhat Maciej is responsible for.
At Rotech Group, Maciej owns the implementation and process side of projects: ServiceDesk Plus configuration, workflows, automations, WEBCON BPS, integrations, testing, documentation and preparing users to work with the system.
From support to ITSM implementations
and process automation.
The process perspective
in a team of three brothers.
Rotech Group brings three perspectives together: business, technology and process. Maciej owns the third one. He translates decisions and architecture into configuration, workflows, automations, testing and the everyday work of users.
Maciej owns the practical side of the implementation. He takes the agreed requirements, processes and architecture and turns them into a working configuration: roles, forms, categories, SLAs, notifications, workflows, automations and integrations.
His support background means he thinks from the start about what will happen after go-live. Will the user understand the form? Will the technician get the right information? Will the alert reach the right person? Will the process still be readable after several months of use?
In ServiceDesk Plus he focuses on organizing ticket handling, ITSM processes, SLAs and the daily work of the IT department. In WEBCON BPS he designs process applications that help companies move repetitive activities out of email, Excel and paper into a single controlled flow.
Maciej's perspective complements Mateusz's and Jakub's competencies. As a result, the project does not stop at the business conversation or at the technical architecture. It still needs to be properly configured, tested, documented and handed over to the people who will use it.
Tools and areas Maciej works with.
ServiceDesk Plus, WEBCON BPS, workflows, ITSM, process automation, integrations, testing, documentation and preparing users to work with the system.
Implementations and processes in real IT environments.
Maciej has worked on configurations and processes where stability, clarity, user experience, access security and a smooth transition from implementation to everyday work all really mattered.
He shows what he implements.
Maciej shares practical knowledge of ManageEngine, endpoint management, automation and running IT environments.
Most common questions.
Want to tidy up helpdesk, workflows
or business processes?
Let's talk about how your process works today: where tickets go missing, which steps are done manually, what is worth automating and how to prepare a system that is readable for both administrators and users.