An IT system for a manufacturing plant -
end the ticket chaos
A machine breaks down at 3 a.m. Who reports it, who responds, how long does the line wait? We deploy ManageEngine ServiceDesk Plus integrated with your MES and ERP - so IT in the plant runs like production does.
Talk to an expert ->Three problems that block IT in manufacturing
Excel as the outage database
Tickets reported by text message, phone and sticky notes. Nobody knows what is open, who owns it or how long it has been running. The history of every incident gets lost in email.
IT disconnected from production
The IT help desk knows nothing about the machines. MES reports an outage, IT has no context - and burns time on diagnosis instead of the fix.
No SLA for the line
Every minute of downtime costs money. With no priorities and no escalation, IT reacts to whoever shouts loudest - not to what actually stops production.
ManageEngine SDP integrated
with the production floor
ManageEngine ServiceDesk Plus deployed by Rotech Group is not just another "ticketing tool". It is an environment integrated with your production floor that gives the technician full context before they even pick up the phone.
- Machine outage tickets fed directly from MES/SCADA
- Automatic assignment to a technician with the right permissions
- CMDB with the full history of every device on the floor
- SLAs per production line, per priority, per shift
- ERP integration - parts orders, downtime costs
What plants achieve after implementation
What we integrate with
Integration through REST API or dedicated connectors. We support MES systems from most Polish vendors - get in touch if you do not see your system on the list.
Implementation in five steps
Top questions about ITSM for manufacturing
Ready for an IT help desk in your plant?
30 minutes is enough to assess what fits and how. A free, no-obligation consultation - specifically about your environment.
Book a free consultation ->