Helpdesk for a premium-brand automotive dealer
Migration from Jira SM to ManageEngine SDP - TCO 2x lower. AD integration, SLA configuration, escalations and IT department onboarding.
200+
Users
-60%
Handling time
4 wks
Implementation
10
ServiceDesk Plus instances
for a single client
for a single client
6
university campuses
in one ITSM project
in one ITSM project
20,000
employees in an AD password
automation project
automation project
15+
years of active IT implementations
combined - three founders
combined - three founders
Where does this experience come from?
Each of the founders gained experience independently - as a consultant, implementation engineer or IT specialist - working for different organizations before founding Rotech Group. Rotech Group is a new company. The implementations below are the individual professional achievements of Mateusz, Jakub and Maciej Roszkiewicz - we present them because we believe the decision to work together is made on the basis of real projects, not marketing promises.
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Helpdesk for a manufacturing plant - 3 locations
ManageEngine SDP with per-location SLAs, ticket routing and asset management. Zero plant downtime during the implementation.
600
Users
3
Locations
6 wks
Implementation
Unified ITSM for a 6-campus university
One central SDP across 6 cities - self-service portal and routing to local teams. Zero downtime during an active academic semester.
6
Campuses
0
Downtime
8 wks
Implementation
IAM and PAM platform - NIS2 compliance
AD360 as the IAM hub + PAM360 for privileged account management with session recording. Automatic onboarding/offboarding and compliance reporting.
NIS2
Compliance
-80%
AD operations
PAM
Session recording
AD password automation - 20,000 employees
ADSelfService Plus moved ~1,000 password resets per month from the helpdesk to users - self-service portal and mobile app. 50h/month of administrator time saved.
20,000
Employees
50h
Saved/month
POC
Proof of Concept
10 ManageEngine SDP instances for a financial institution
10 separate SDP instances for departments and subsidiaries - each with its own SLA, workflow and reporting. The largest ServiceDesk Plus rollout in the Polish financial sector.
10
SDP instances
Multi
Departments
Enterprise
Scale
Crisis rebrand of ATINS Wroclaw university
3 months before the recruitment season the university changed its name and disappeared from the internet. Mateusz rebuilt visibility from zero - the recruitment closed with full enrollment. Mateusz also lectures on AI in management at ATINS.
3 mo
To launch
Full
Enrollment
AI
Lectures
Sebastian Kania, Creative Director · ATINS Wroclaw - "Professionalism and concrete results. He took full ownership of the outcome."
Independent IT expert opinion for a law firm
TSL Lawyers commissioned an independent review of a business application in an ongoing court dispute. Mateusz's opinion became key evidence in the proceedings. Details - parties, technology, amounts - are covered by attorney-client privilege.
NDA
Attorney-client privilege
Court
Proceedings
Expert Witness
Role
Joanna Arendarska, Partner · TSL Lawyers - "A reliable substantive opinion, key support during the proceedings."
Most projects come from the founders' careers before Rotech Group and are covered by confidentiality clauses. Details - scope, technologies, scale - are discussed only in a direct conversation. We have project descriptions from several sectors: banking, the judiciary, critical infrastructure, transport, retail, public administration and higher education. Write or call - we will gladly match the closest case study to your environment. Book a free call →
Frequently asked questions about our projects
Everything worth knowing before you contact us about a similar project.
Projects delivered by the founders at previous workplaces are mostly covered by NDAs. This is standard practice in the IT industry - clients do not want their infrastructure, scale or suppliers to be publicly known. During a free consultation we can discuss the details of a project from a similar industry without revealing the client name. Two projects (ATINS and TSL Lawyers) are published with full data with client consent.
From our experience: small implementations (up to 300 users, single location) - 4-6 weeks. Multi-site or multi-campus projects - 8-12 weeks. Implementations with ERP integration, data migration or extensive automation - 3-6 months. The time always depends on client-side resource availability - in particular access to Active Directory, ERP and test environments.
Yes. Jakub Roszkiewicz specializes in ManageEngine AD360 and PAM360 implementations for organizations subject to the NIS2 directive. Standard scope includes: onboarding/offboarding automation, privileged account management with session recording, compliance reporting and AD operation audit. We can provide references from the financial and public sectors during the conversation.
ManageEngine ADSelfService Plus eliminates manual password resets by IT administrators. Typical rate: 5% of employees generate a password incident per month. For a 1,000-person organization that is 50 resets x 3 min = 2.5h/month. For a 20,000-person organization (like our local-government project) it is 1,000 resets x 3 min = 50 hours per month = 6+ working days of admin time. ADSelfService Plus moves that work to users through a self-service portal and mobile app.
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